In this update:

  • Grandstream GUV3100 USB 1080p Webcam
  • 3CX version 16 update 6a
  • 3CX version 16 – iOS update
  • NZ 3CX Intermediate Technical Certification training
  • 3CX Partner Programme
  • Our recent webinars
  • Latest tips and tricks
  • Case studies – local stories to share?
  • Marketing materials
  • Firmware for IP phones
  • Join our LinkedIn VoIP community
Grandstream GUV3100 USB 1080p Webcam


The wait is over, the new Grandstream USB Webcam is in stock now. This Full HD USB webcam enables high-quality audio and video collaboration – ideal for office and remote workers. It supports 1080p Full HD real-time video, through a 2 megapixel CMOS image sensor. It also includes 2 built-in omni-directional microphones, with a 1+ metre voice pick up range. This is a USB plug and play device and is compatible with all major third-party communication platforms, apps and softphones. With a NZ retail of just $126.92 excl GST, they’re starting to fly out the door. Want to know more? Reach out to today.




3CX version 16 update 6a


Update 6a for 3CX version 16 has just been released. This update includes an improved 3CX app for Windows, important fixes for audio/video conferences and more. The full rundown of changes is here including the Change Log. If you have any questions, reach out to


3CX version 16 – iOS update


With the recent release by Apple of iOS 14, the 3CX app has been updated for full compatibility. Most of us have auto-updates on our iPhones, so chances are you’re already updated without even realising. There is an improved chat UI and further enhancements. You can see the full details here.


NZ 3CX Intermediate Technical Certification training


Our next 3CX Intermediate Technical Certification training is now scheduled for November. The training will be delivered online via WebMeeting. It is scheduled for Wednesday 11th November and starts at 9.30am. This session will be interactive and run by our own Matt Carey (Senior Engineer). Questions will be encouraged throughout the training as each topic is covered. To register, please visit this link. Demand has been high during 2020 and spots are limited. It is a pre-requisite that those attending already hold their Basic Certification – this can be completed online. Matt’s recordings of the Basic sessions are available in this playlist. There are a series of short videos covering each module.


3CX Partner Programme


2020 is racing by and it’s time to start looking at your 3CX Partner Status. When partners qualify with both annual revenue targets and training certifications to move up a level, it’s actioned immediately by 3CX. The next annual review is coming up on 31st December 2020. This is when 3CX checks that revenue targets have been met for the annual period (1st Jan to 31st Dec 2020). If not, partner levels are re-aligned to reflect 2020’s revenue. This means some partners could be demoted a level, along with the discounts received at that level. Partners can check their partnership level and targets on the homepage of the Partner Portal. All revenue is calculated and based on USD retail of the license. Should you have any queries on your partnership level and targets, please reach out to our Brand Manager, Megan Twentyman. 3CX have indicated they will be making changes to the programme in 2021 but as yet we have no further details around this. We will update you as soon as we have more information.


Our recent webinars


Each month we host our “bite sized” webinars and store the recordings on our Soft Solutions YouTube Channel for easy access. Check out last month’s 3CX webinars below:


DateWebinar TopicYouTube link
7th September3CX and Google SSL CertificatesClick here
22nd SeptemberGrandstream Personal Collaboration ProductsClick here


Latest tips and tricks


We add updates to our blog and YouTube channel regularly – this has become a great resource for our VoIP partners. It explores key features and common sales / technical queries around 3CX and Grandstream. You can also subscribe to the blog here or YouTube here:


  • 3CX v16 Update 6 – in this blog, Matt Carey takes a look at update 6 for 3CX. Read it here.
  • 3CX v16 trials, proof of concept (POC) and 3CX hosting – in this blog, Matt Carey walks through the new process for 3CX trials. Learn how they can be turned in to a POC Professional or Enterprise Edition for 60 days. He also looks at how to deploy to 3CX hosted. Read more here.
  • How to setup Grandstream paging speakers for music – in this YouTube video, Matt Carey takes you through the process to have music streaming over paging speakers. View it here.


Case studies – local stories to share?


There is nothing better than a local and relatable case study to help you get a sale across the line. We are looking for more NZ stories to have turned in to case studies. Do you have a success story to share? We have a simple questionnaire you can work through with your customer – 3CX’s marketing team does the rest. It’s a great opportunity to touch base with customers and ensure everything’s working as it should. If you have a customer that might participate, contact our VoIP Brand Manager, Megan Twentyman. We’ll make the process painless.


Marketing materials


A number of partners took up the option to have datasheets customised with their logo. This is a service that Soft Solutions offer. We even share presentations that you can adapt for your potential customers. If this is of interest, reach out to Megan Twentyman for further assistance.


Firmware for IP phones


Remember it’s vital to keep checking for updated firmware, for your VoIP hardware. Grandstream and Yealink release new firmware as it’s developed. The firmware is available free of charge from their respective websites. If you’re ever trouble-shooting any issue with 3CX, the first thing they will check is whether your hardware has the most up-to-date version. Now is a great time to ensure everything is up-to-date and working optimally.


Join our LinkedIn VoIP community


Our “Soft Solutions NZ VoIP Community” group has been created for customers to discuss VoIP related topics. Keep up to date with upcoming Soft Solutions events, VoIP updates and any other general VoIP news. Join the LinkedIn group here.


Thank you for reading.


The VoIP Team at Soft Solutions
Phone: 09 306 0450, Freephone: 0800 733 233, E-mail:


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