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Soft Solutions offers all our VoIP customers (3CX, Grandstream, etc.) free first level support for products purchased through us. To ensure your needs are met, we welcome Anoop Sornavally to the team. Anoop has many years of experience with 3CX, and is our Senior VoIP Engineer. For support queries, the best contact is firstname.lastname@example.org. This pops your query into our ticketing system. We have a 2-hour SLA on all tickets during our office hours. There is also backup cover, if any of the team are away or offsite for a period of time. Welcome Anoop!
We expect the Essential entry level phones to be in stock in the next couple of weeks. It’s important to note that across the Essential and mid-range new generation GRP phones, any PoE units (depicted by a P in the name/SKU) do not include a power supply in the box. Non PoE or WiFi units will include a power supply, as usual. This is a change from the previous generation phones and an important thing to keep in mind when ordering. We have also learnt that there will be an Essential model WiFi phone coming very soon, which will fill a gap at that price point. With the new chipset, sleek and modern design, these new phones are turning heads. We’re seeing early adoption from our reseller partners. The GXP1600 and GXP1700 series will be phased out over time. If you’d like to borrow a demo unit to test for yourself, please reach out to email@example.com.
We kicked off our “Bite Size” webinar series for 2021 this week, with a webinar looking at the 3CX licensing and partner programme. We covered the most common queries we get from new and very experienced partners.
3CX’s constant innovation and improvement on existing parts of their IP PBX solution is a key strength of their technology. Check out the latest updates and improvements below:
Grandstream has announced the next edition to their Personal Collaboration product range. Introducing the GUV3050 a HD Bluetooth wireless headset. This adds to their existing range of headsets released during 2020, and gives the added flexibility of being wireless. The headset supports all major third-party communication platforms and offers crystal-clear HD audio. More information will come as soon as we have an ETA for these units.
There is a new WiFi technology coming – WiFi 6. If you haven’t heard about it yet, you will definitely start to hear about it soon. WiFi 6 will be incorporated in new release Grandstream Access Points during 2021. In preparation of this, and teasing the next unit’s release, Grandstream has released a technical webinar explaining how the new technology works. This is an excellent educational piece to understand whether clients will or will not benefit from WiFi 6. Check it out on our YouTube page here.
There is nothing better than a local and relatable case study to help you get a sale across the line. We are looking for more NZ stories to have turned in to case studies. Do you have a success story to share? We have a simple questionnaire you can work through with your customer – 3CX’s marketing team does the rest. It’s a great opportunity to touch base with customers and ensure everything’s working as it should. If you have a customer that might participate, contact our VoIP Brand Manager, Megan Twentyman. We’ll make the process painless.
A number of partners took up the option to have datasheets customised with their logo. This is a service that Soft Solutions offer. We even share presentations that you can adapt for your potential customers. If this is of interest, reach out to Megan Twentyman for further assistance.
Remember it’s vital to keep checking for updated firmware, for your VoIP hardware. Grandstream and Yealink release new firmware as it’s developed. The firmware is available free of charge from their respective websites. If you’re ever trouble-shooting any issue with 3CX, the first thing they will check is whether your hardware has the most up-to-date version. Now is a great time to ensure everything is up-to-date and working optimally.
Our “Soft Solutions NZ VoIP Community” group has been created for customers to discuss VoIP related topics. Keep up to date with upcoming Soft Solutions events, VoIP updates and any other general VoIP news. Join the LinkedIn group here.
Thank you for reading.
The VoIP Team at Soft Solutions Phone: 09 306 0450, Freephone: 0800 733 233, E-mail: firstname.lastname@example.org