shadowprotect support
In this update:


  • StorageCraft MSP
  • Office 365 – Use it? Back it up
  • StorageCraft Deal Registration
  • I Need ShadowProtect Support – Help!


StorageCraft MSP


Want to get access to your own reseller management dashboard so you can have complete control over generating license keys for any ShadowProtect solution (excluding socket licensing)? You will be charged monthly for all active keys and StorageCraft Cloud usage at the end of each month. Signing up is easy, just send us the details of the person who will become the main authority on the ShadowProtect MSP Portal and we’ll take it from there. We can sign you up today, but if you would like to explore the MSP price-book first, just flick us an email at storagecraft. Please note Soft Solutions will bill ShadowProtect MSP licenses in New Zealand dollars and if you have a credit account, payment can be made by the 20th of the month following.


If you are an existing StorageCraft MSP partner previously signed up directly, unfortunately in this initial release, we may not be able to help, but please contact us at storagecraft so we can discuss your options and alternatives.


But wait there’s more


There has never been a better time to save on reliable backup and disaster recovery. Buy the StorageCraft Recovery Solution MSP Bundle at one simple, low monthly price and get everything you need to provide your clients with complete onsite and offsite disaster recovery protection for their Windows and Linux servers. The pricing of the bundle is valid until 31st December 2016.


Each Bundle includes:


  • ShadowProtect
    • 1 SPX or ShadowProtect v5 physical or virtual server licensed on a month-to-month subscription basis
  • Cloud Services
    • 1 Machine enrolled in StorageCraft Cloud Services at the Cloud + or Cloud Premium Service Level, Retention Tier 1, up to 1 TB, on a monthly subscription basis
  • ImageManager
    • StorageCraft intelligentFTP technology and Cloud replication
    • StorageCraft HeadStart Restore technology
    • Advanced Image Verification
    • Backup Store Management


Choose from two MSP pricing options:


  • $59/month AUD for ShadowProtect/SPX and Cloud + Bundle
  • $69/month AUD for ShadowProtect/SPX and Cloud Premium Bundle


Office 365 – Use it? Back it up [NEW]


It’s not surprising that Office 365 is the most widely adopted cloud platform available to businesses of all sizes today. What is surprising, is the number of customers who negate the importance of backing up their settings, configurations and mailboxes in Office 365 – relying solely on the short-term retention by Microsoft. StorageCraft‘s Cloud Backup solution for Office 365 has just been released and offers IT partners the ability to protect their customers with unlimited backup, ultra-fast recovery and an easy to use portal to manage the whole process. What can you expect? See below:


  • Unlimited Backup
    • Keep unlimited versions of Exchange, SharePoint, and OneDrive data, all for one simple per user / per month price
    • Automatically backup data every 8 hours and protect customers from accidental or malicious data loss
  • Ultra-fast Recovery
    • Search using keywords, date range, by service, type object or by user to allow for super quick recovery of Office 365 data ANYWHERE, ANYTIME
    • Cross-platform restore options of data between applications
  • Easy to Manage
    • Centrally manage all Office 365 users, services and activity efficiently from a self-service online portal
    • True “set and forget” automation, no onsite software or storage required


Check out this handy Youtube video to find out more:


StorageCraft Deal Registration


Bigger margins and extra cash is always helpful. If you haven’t heard from us already, from now until the 31st of December StorageCraft will reward partners for every opportunity registered and closed with extra spending money. Details below:


Orders received over $1,500+Orders received over $3,000+Orders received over $5,000+Orders received over $10,000+
Receive additional 5% margin. Plus $50 VISA card voucher per orderReceive additional 5% margin. Plus $100 VISA card voucher per orderReceive additional 10% margin. Plus $250 VISA card voucher per orderReceive additional 15% margin. Plus $500 VISA card voucher per order


Note that you will need to be a registered StorageCraft partner to get access to these deals, which you can sign-up to be one here: Once you are a partner, you can register your deals here:


I Need ShadowProtect Support – Help!


Soft Solutions is closed from the 23rd of December 2016, through to the 4th of January 2017. For some of you who rely on our pre-sales expertise, we ask that you lodge ShadowProtect support queries with StorageCraft directly during this period. It is important that when logging a ticket directly, that you clearly identify the correct priority of your ticket for the most appropriate and timely response. To lodge StorageCraft ShadowProtect support tickets directly – click this link:


We also wanted to take a quick moment to introduce you to Arsh Singh. Arsh has recently come on board with Soft Solutions to assist in acting as a technical support resource across some of our key brands, StorageCraft included! Arsh is available for conversations around best practise, configuration and general pre-sales, as well as a basic support and troubleshooting when you get stuck. To get in touch with us or him, just drop us an email at


Soft Solutions Sales
Phone: 0-9-306 0450, Freephone: 0-800-733 233


shadowprotect support