What is ISO 20000? It is an internationally recognised standard for service management. It helps you cut costs, by aligning IT services and streamlining conformance to a set standard. ManageEngine’s comprehensive suite of IT management solutions helps achieve compliance.

ISO 20000 describes a set of management processes, to help organisations deliver effective services. It’s divided into a number of parts, with ISO 20000-1 defining the necessary requirements of a service management system (SMS). These are mandatory requirements that organisations must fulfill. ISO 20000 is a widely accepted measure of IT service management processes within an organisation. The certification proves an organisation follows best practices, when delivering quality IT services.

Kris – our Solutions Delivery Manager, provides more details around the ISO 20000 process compliance and how ManageEngine solutions can help achieve compliance, in this video.

If you would like to get the guide for the ISO 20000 process compliance, please click on the banner below:

ISO 20000 process compliance

How ManageEngine can help in complying with ISO 20000: ManageEngine’s comprehensive suite of IT management solutions offers tools that can help in the implementation and operation of service management processes as mandated by ISO 20000-1:2018. These tools effectively fulfill the requirements for compliance by integrating the mandated processes in the organization’s operations and generating records as evidence of compliance.

Role of IT in preparing for ISO 20000: IT plays an important role in complying with ISO 20000. IT management tools are used to implement service management processes under the ISO 20000-1:2018 standard, provide necessary audit evidence, facilitate the certification, and help organizations remain compliant with specifications over time.

Disclaimer: Fully complying with the ISO 20000 requires a variety of solutions, processes, people, and technologies. The solutions mentioned above are some of the ways in which IT management tools can help with some of the ISO 20000-1: 2018 requirements. Coupled with other appropriate solutions, processes, and people, ManageEngine’s solutions help achieve ISO 20000 certification. This material is provided for informational purpose only and should not be considered as legal advice for ISO 20000 certification. ManageEngine makes no warranties, express, implied, or statutory, as to the information in this material.