Our key messaging “End to end IT Management with ServiceDesk Plus” was to demonstrate the efficiency available to ManageEngine customers that they can drive, desktop management, Active Directory management, password Management and operations management out of their control centre which is Service Management.
Congratulations Chris Whiley from Tararua District Council for taking our booth prize of a Weber BBQ and having fun with our green screen experience at the booth. This positive engagement at the event helped us to win the “Best All-Round Exhibitor” at ALGIM 2017 in Rotorua.
You can download the presentation here but in summary ServiceDesk Plus integrates with the following ManageEngine solutions.
Common but very useful scenarios discussed:
1. User Provisioning, restructuring and de-provisioning – where through a simple service request users can be created in AD, Exchange, O365, Skype for Business, Google Apps and desktop and mobile can be provisioned with the required software. The reverse can also be automated/work-flowed
2. Patching compromised machines – technicians can look at incidents to view affected machines, scan and deploy fixes to them in from their helpdesk.
3. Lost Mobile Phone – from a ticket to report a lost mobile, the device can be locked, a remote alarm triggered, geo-location revealed if online and finally a wipe if considered irretrievable.
For all this and more, talk to the local team – sales@manageengine.co.nz or visit this link: https://www.manageengine.com/products/service-desk/help-desk-software-integrations.html
For any other details regarding ManageEngine products, including any pricing, technical questions, or trial information. Contact our ManageEngine NZ team.