In this update:

  • 3CX version 16 – update 3 is live
  • 3CX’s exciting product roadmap
  • 3CX CFD (Call Flow Designer) updated
  • Soft Solutions webinar series recap
  • Grandstream GRP carrier-grade range
  • 3CX Partner Programme
  • Blog articles
  • Case studies – local stories to share?
  • Marketing materials
  • Firmware for IP phones
  • Join our Soft Solutions NZ VoIP Community group on LinkedIn
3CX version 16 – update 3 is live


Update 3 went live at the beginning of October. With this update we gained enhanced security features and a new version of the 3CX Live Chat & Talk plugin. The new plugin introduces new styling and customisation options including the ability to link your Facebook and Twitter social media accounts. You can check out the full release notes here.


3CX’s exciting product roadmap


While no one can ever give an exact road map with timeframes, we’re excited to share that 3CX have mapped out what’s ahead. We updated you last month on Nick Galea’s move to the CTO position and the development outlook is exciting. Version 16 was released at the end of March 2019 and we already have service pack 3 live. With every service pack, 3CX aim to include one key new feature. With 3 service packs already released we’ve seen these enhancements. 3CX are looking ahead and service pack 4 Alpha is very close. Take a read here of what is being worked on. We’ll keep you updated as news comes to hand.


3CX CFD (Call Flow Designer) updated


The CFD has been updated further and now includes an easy-to-use survey component. 3CX continue to add documentation around the CFD regularly. Read the latest on this update here and use the useful links within the article.


Soft Solutions webinar series recap


Over the past few months Megan Twentyman our VoIP Brand Manager, and Matt Carey our Senior Engineer, have been hosting a couple of short VoIP webinars each month. These have been well received with valuable information shared on key functionality. If you’ve missed some, you can watch below at your leisure.


DateWebinar TopicDownload link
29th Oct3CX Academy certification – learning and study tipsClick here
30th SeptVoIP deployment scenarios – how to size installs and optionsClick here
25th OctKey 3CX planning and scoping steps for a successful deploymentClick here
26th SeptPreparing for 3CX v16 SP3Click here
29th Aug3CX new softphone BetaClick here
30th July3CX v16 WebMeeting updateClick here


Grandstream GRP carrier-grade range


Grandstream continue to unveil the latest models in their GRP carrier-grade range. The range is almost complete for now – we are just waiting on the release of a side-car to add to the GRP2615. The GRP series features a new sleek design, unified firmware and powerful feature options. The GDMS (Grandstream’s Device Management System) will move from Beta in the coming weeks. GDMS is a centralised interface to configure, provision, manage and monitor deployments of Grandstream endpoints. You can view the full range here along with the product datasheets.


3CX Partner Programme


There are two clear requirements to be successful with the 3CX Partner Programme. You need to meet the required revenue goals for your partner level on a 6 monthly and annual basis. On top of this you also need to complete the 3CX Academy Technical Training modules. Soft Solutions regularly runs the Intermediate and Advanced modules around NZ. The Basic should be undertaken online as soon as possible and can be found here. You can view your partner status as soon as you login to your Partner Portal. Now is an important time to check how your revenue is tracking to retain your partnership level at the end of 2019. The end of the year is fast approaching. If you need advice or assistance, please reach out to Megan Twentyman our VoIP Brand Manager.


Blog articles


As 2019 races toward the end we continue to add to our VoIP blog articles. The latest articles are available now:


  • What the Marvel cinematic universe taught us about paging – Matt takes a look at the new SIP speakers from Grandstream. Read more here.
  • Getting into VoIP – addressing your common concerns – here we take a look at VoIP from a new partner perspective. There are also great reminders for those that have been working with VoIP for a long time. Remember the 4Ps – planning properly, prevents problems! Read more here.
Remember that our blog is a great resource for information around many of our brands, including our VoIP solutions. Visit at any time: and subscribe to ensure you don’t miss articles.


Case studies – local stories to share?


There is nothing better to assist in getting a sale across the line than a local case study that is relatable to your client. We are looking for NZ success stories to share. If you have a customer you think that would be willing to participate, please get in touch with our VoIP Brand Manager, Megan Twentyman. We’ll make the process painless. We want success stories around 3CX, Grandstream or even both working together.


Marketing materials


A number of partners took up the option to have datasheets customised with their logo. This is a service that Soft Solutions offers. We even share presentations that you can adapt for your potential customers. If this is of interest, reach out to Megan Twentyman for further advice.


Firmware for IP phones


Remember it’s always important to keep checking for updated firmware for your VoIP hardware. Both major brands we work with, Grandstream and Yealink, release new firmware as it’s developed. The firmware is available free of charge from their respective websites. If you’re ever trouble-shooting any issue with 3CX, the first thing they will check is whether your hardware has the most up-to-date version.


Join our Soft Solutions NZ VoIP Community group on LinkedIn


Our “Soft Solutions NZ VoIP Community” LinkedIn group has been created for customers to discuss VoIP related topics and keep up to date with upcoming Soft Solutions events, VoIP updates and any other general VoIP news. Join the group here.


Thank you for reading.


The VoIP Team at Soft Solutions Phone: 09 306 0450, Freephone: 0800 733 233, E-mail: