In this VoIP update:

  • 3CX version 16 – update 3 Alpha
  • 3CX Technical Certification training – Palmerston North
  • August webinars
  • Grandstream GRP carrier grade IP phones
  • 3CX WebMeeting updated
  • 3CX CFD update
  • Grandstream introduce new SIP speakers
  • 3CX user training
  • 3CX Partner Programme overview webinar
  • Marketing materials
  • Firmware for IP phones
  • Soft Solutions’ YouTube channel
  • Case studies – local stories to share?
  • Join our Soft Solutions NZ VoIP Community group on LinkedIn
3CX version 16 – update 3 Alpha


3CX is fully committed to adding new features and improving existing functionality within their IP PBX. They have just released update 3 to Alpha. This brings new options around DNS resolution for SIP providers. Adjustments within the management console around bridges means they now have a new home under the SIP provider settings. Also included, is extended functionality to the Android mobile softphone client with tighter capabilities around switching between WiFi and 3G/4G when you need to leave the office during a call. The new iOS and Android apps are currently in Beta. They bring new abilities that support IPv6 and chat feature parity with the 3CX web client. As always, there are also fixes for known issues. You can read the release notes here.


Please note that update 3 is still in Alpha, so is not yet recommended for production sites. It is going to be fantastic when released. We’ll keep you updated as it moves to Beta and the live release.


3CX Technical Certification training – Palmerston North


Soft Solutions will be delivering Intermediate and Advanced 3CX Technical Certification training in Palmerston North on Wednesday 25th September. Matt Carey, our Senior Engineer will be the trainer. The courses take place over one full day with the Intermediate curriculum in the morning, a catered lunch and then the Advanced curriculum in the afternoon. Places are limited. It is a pre-requisite that you hold the Basic Certification prior to attendance. This can be completed online ahead of time here. To reserve your place for one or both sessions, please follow this link.


August webinars


Join Megan Twentyman, Brand Manager and Matt Carey, Senior Engineer for a brief look into newly released and upcoming 3CX features. We have two webinars scheduled as follows:


  • 12pm, Monday 26th August – 3CX update 3 early look – register here
  • 12pm, Thursday 29th August – 3CX’s new iOS and Android mobile clients – register here


Time is valuable, so we’ll hold regular webinars on new features and keep them to 15-30 minutes maximum.


Grandstream GRP carrier grade IP phones


The new range of GRP phones are nearly here. The first models; GRP2612, GRP2612P, GRP2613 and GRP2614 are available for pre-order now. This new range of IP phones bring much potential with the unified firmware and GDMS provisioning platform. For larger deployments, there is also the option of a customised faceplate with your own logo. There is a MOQ of 500 units per model and setup / fees also apply. If you’d like further product information or a quote, reach out to our sales team today.


3CX WebMeeting updated


WebMeeting has been updated to add even more features with a focus around remote control functionality. This now allows you to take control of a participant’s PC for demonstration or troubleshooting activities. You can also now send and receive files via the updated “Meeting Chat”. Read more here and think of the possibilities that WebMeeting brings to you and your clients. Clients can now standardise on WebMeeting as their go-to conferencing tool. Being WebRTC based, it doesn’t take up Simultaneous Call counts.


3CX CFD update


The 3CX CFD (Call Flow Designer) has been further enhanced with a new UI and Intuitive Expression Editor. 3CX are putting a real focus on developing this advanced tool. We expect to see more documentation as development continues – read more here on the latest update.


Grandstream introduce new SIP speakers


Grandstream have unveiled their new one-way (GSC3505) and two-way (GSC3510) SIP speakers which have great potential in many large environments. In our latest blog we take a look at possible usage scenarios. If you’d like more information on these units, reach out to our VoIP Team today. Stock will soon be available.


3CX user training


Matt Carey our Senior Engineer, takes a look at a common reseller query in his latest blog post – how do we access training for ourselves (or our customers) on 3CX? Soft Solutions has worked with 3CX since 2011. We have a range of training options available from Technical Certification training for 3CX partners, to customised, professional services to train your customers either remotely or onsite. If you’d like to know more reach out to Matt directly.


3CX Partner Programme overview webinar


Towards the end of June, we hosted an overview webinar on the 3CX Partner Programme. We’ve had a few more queries on the programme so if you missed it, click this link to watch a recording. Should you have any questions, please reach out to Megan Twentyman our Brand Manager.


Marketing materials


Soft Solutions is here to assist you. We are able to customise datasheets for 3CX and Grandstream and even share presentations that you can adapt for your potential customers. If this is of interest, reach out to Megan Twentyman for further advice.


Firmware for IP phones


Remember it’s always important to keep checking for updated firmware for your VoIP hardware. Both major brands we work with, Grandstream and Yealink, release new firmware as it’s developed. The firmware is available free of charge from their respective websites. If you’re ever trouble-shooting any issue with 3CX, the first thing they will check is whether your hardware has the most up-to-date version.


Soft Solutions’ YouTube channel


Have you subscribed to our Soft Solutions YouTube channel yet? If not, click here to subscribe. Our most recent videos look at; 3CX’s update 2 and the SBC (Session Border Controller), and also the Skills Based Routing available in 3CX Enterprise Edition v16. By subscribing to the channel you’ll be notified when new content is uploaded.


Case studies – local stories to share?


There is nothing better to assist in getting a sale across the line than a local case study that is relatable to your client. We are looking for NZ success stories to share. If you have a customer you think that would be willing to participate, please get in touch with our VoIP Brand Manager, Megan Twentyman. We’ll make the process painless. We want success stories around 3CX, Grandstream or even both working together.


Join our Soft Solutions NZ VoIP Community group on LinkedIn


Our “Soft Solutions NZ VoIP Community” LinkedIn group has been created for customers to discuss VoIP related topics and keep up to date with upcoming Soft Solutions events, VoIP updates and any other general VoIP news. Join the group here.


Thank you for reading.


The VoIP Team at Soft Solutions Phone: 09 306 0450, Freephone: 0800 733 233, E-mail: