3CX Partner Programme
In this update:

  • 3CX version 16 – update 5 Alpha
  • Grandstream new releases for 2020
  • 3CX technical preview – SBC High Availability (HA) Clustering
  • Grandstream featured products
  • 3CX smartphone apps
  • Our most recent webinars
  • 3CX Partner Programme – reminders
  • Blog articles
  • Case studies – local stories to share?
  • Marketing materials
  • Firmware for IP phones
  • Join our Soft Solutions NZ VoIP Community group on LinkedIn
3CX version 16 – update 5 Alpha


2020 has started how 2019 ended, with further development of 3CX version 16. Update 5 has been released to Alpha and brings yet more functionality for clients along with minor fixes. There is support for storing backups and archived recordings in Google Storage Buckets, further ability to manage calls directly from your desktop with a new 3CX browser extension for Edge (Chromium). This is an Alpha release with Beta yet to come. It is not recommended to install on production sites, but is a good idea to install and test on your test system. You can read more here.


Grandstream new releases for 2020


Grandstream has released new products within their GWN Wireless Access Point product family. We are looking at this range in our webinar on Wednesday 26th February. They work on a large number of new products, but are facing delays due to the health crisis in China. We will bring you more news as it comes to hand. We are expecting two new WiFi portable phones: the WP810 and WP850, along with further additions to the GWN range in the first half of 2020. Checkout the comprehensive product range found here.


3CX technical preview – SBC High Availability (HA) Clustering


3CX are working on SBC functionality, and have a sneak preview for technical teams to review. They are working on introducing a failover option for SBC – read more here. This is in development and not yet ready for production sites. But it’s well worth testing on your internal NFRs and providing feedback.


Grandstream featured products


A question our teams receive every week is: “Which is the best VoIP phone for my client”. We find that most customers settle on one model for their entry, mid and high level categories. They use these for all clients to make the management of sites much easier. The most popular phones we see are listed below, but this is just a small selection of Grandstream’s comprehensive range:


CategorySKU & Phone ModelImageKey featuresNZ SRP excl GST
Basic341596 – GXP1625 – HD IP Phone, 2-line, PoE3CX Partner Programme 

  • 2 lines/2 SIP accounts
  • RJ9 headset jack
  • 3 XML programmable soft-keys
  • Dual network points with integrated PoE
  • 3-way conference capability
  • HAC (Hearing Aid Compliant)


Mid-Range364199 – GXP1760W – HD IP Phone, 6-line, PoE, WiFi3CX Partner Programme 

  • 6 lines/3 SIP accounts
  • 4 XML programmable soft-keys
  • Dual 10/100 ethernet ports
  • Dual-band WiFi (Yes a WiFi desk phone)
  • RJ9 headset jack
  • HAC (Hearing Aid Compliant)


High-End350823 – GXP2135 – HD IP Phone, 2.8″ Colour screen, 8-line, PoE3CX Partner Programme 

  • 8 lines/4 SIP accounts
  • Up to 32 virtual BLF/speed dial keys
  • Dual gigabit ports
  • Built-in Bluetooth
  • HD audio on handset and speaker
  • Supports EHS compatible Plantronics headsets
  • 4-way audio conference calling


DECT portable371930 – DP722 – IP Mid-Tier DECT Handset (requires DP752 Base Station) 

  • Bring portability to the office space – 50 metres from the base station indoors and 350 metres outdoors
  • 1.8″ Colour LCD
  • 20 hours talk time and 250 hours standby
  • Pair up to 5 handsets to one base station


DECT Base Station371932 – DP752 – IP DECT Base Station (no handset) 

  • Base Station supports up to 5 DP handsets
  • AC adapter and also PoE


WiFi portable367641 – WP820 – Portable WiFi IP Phone3CX Partner Programme 

  • Dual-band 802.11 a/b/g/n Wi-Fi with hand off from access point to access point
  • 2 lines/2 SIP accounts
  • 7.5 hr talk time/150 hour standby
  • Push-to-talk and walkie talkie function
  • Integrated Bluetooth




Remember, we have special price breaks available when you purchase; 5, 25, 256 or more phones in a single transaction. These don’t all have to be the same model. We take an entire order into account when providing special pricing. We also allow our partners to purchase one NFR (not for resale) unit of a specific phone model, at special pricing to allow for testing / demo purposes. Reach out to the team if you’d like more details or a quote.


3CX smartphone apps


3CX continues to develop smartphone apps for both Android and iOS. This makes it easier than ever to use 3CX from anywhere. The latest Android app is now in Beta and adds chat functionality. You can read more here.


Our most recent webinars


Each month Megan Twentyman our VoIP Brand Manager, and Matt Carey our Senior Engineer, run a couple of short “bite” webinars on key topics around our VoIP Brands. They send out personal invites to our VoIP partners to attend but also record each session. Check out our latest webinars below, and also subscribe to our Soft Solutions YouTube channel.


DateWebinar TopicYouTube link
12th Dec3CX Support – When, how and whereClick here
29th Jan3CX v16 Update 4Click here
31st JanGrandstream WP850 Sneak PeekClick here
24th Feb3CX Partner ProgrammeClick here


3CX Partner Programme – reminders


In our most recent webinar, we reviewed the 3CX Partner Programme and how it works. The programme is designed to help all active 3CX partners achieve higher partner status and therefore more discount off retail. The two keys to success being revenue from sales, and technical certifications held by your organisation. There were some key takeaways from this which are worth reiterating:


  • Ensure that all of your clients’ 3CX management consoles are associated with your Partner ID.
  • Ensure all trials are created either using your unique link found in your Partner Portal, or create the trial for your customer from within your Partner Portal.
  • If you take over a client from another 3CX partner, ensure you update the management console to be linked to your partner ID.


These are simple ways to ensure all revenue is attributed to you. Key dates to remember are 30th June and 31st December, when Partner Statuses are reviewed.


Blog articles


Our latest blog articles are live. If you haven’t already, subscribe to our blog here:


  • Planning out 2020, and how to kill my VoIP checklist – in this article Matt takes a look at key opportunities to plan ahead for 2020 and ensure your clients are all working as well as they can with their 3CX instances. Read more here.
  • How to manually provision VoIP phones – this is a common query that the team receives on phones that haven’t been through interop with 3CX, or phones that people are using for a very small instance. For example with a 2Talk line. Matt looks at the common “gotchas” to ensure you can smoothly deploy handsets to work with the systems. Read more here.


Case studies – local story to share?


2020 is the year we want to get NZ case studies on the 3CX website. We have a simple questionnaire you can work through with your customer. From there, the 3CX marketing team do the rest. From a reseller perspective, there’s nothing better to assist in getting a sale across the line than a local case study, that’s relatable to your prospect. It’s a great opportunity to touch base with your customers, to ensure everything is working as it should and see if they’d be willing to complete the questionnaire. If you have a customer you think that would be willing to participate, please get in touch with our VoIP Brand Manager, Megan Twentyman (megan@sofsol.co.nz). We’ll make the process painless.


Marketing materials


A number of partners took up the option to have datasheets customised with their logo. This is a service that Soft Solutions offer. We even share presentations that you can adapt for your potential customers. If this is of interest, reach out to Megan Twentyman (megan@sofsol.co.nz) for further assistance.


Firmware for IP phones


Remember it’s always important to keep checking for updated firmware for your VoIP hardware. Both major brands we work with, Grandstream and Yealink, release new firmware as it’s developed. The firmware is available free of charge from their respective websites. If you’re ever trouble-shooting any issue with 3CX, the first thing they will check is whether your hardware has the most up-to-date version. The beginning of the year is a great time to ensure that everything is up-to-date and working optimally.


Join our Soft Solutions NZ VoIP Community group on LinkedIn


Our “Soft Solutions NZ VoIP Community” LinkedIn group has been created for customers to discuss VoIP related topics and keep up to date with upcoming Soft Solutions events, VoIP updates and any other general VoIP news. Join the group here.


Thank you for reading.


The VoIP Team at Soft Solutions
Phone: 09 306 0450, Freephone: 0800 733 233, E-mail: voip@sofsol.co.nz