In this update:

  • 3CX Version 16 – Beta 1 Release
  • 3CX Version 16 – Alpha 2 Release
  • Save the date – Christchurch 3CX Technical Training
  • Why is 3CX Maintenance so Important?
  • Do you have Customers with 3CX 16-SC Standard Free 1 Year Trials Expiring Soon?
  • Grandstream – New DECT Phones for Q1 2019
  • Soft Solutions Chargeable Professional Services
  • Yealink Announces New T5 Series Business Phones
  • Case Studies – We Are on the Hunt for Local Success Stories to Share
  • A Reminder to Join our Soft Solutions NZ VoIP Community Group on LinkedIn
3CX Version 16 – Beta 1 Release

 

3CX is getting closer to reaching its stable release status goal with the recent introduction of Beta 1 for version 16. The new Beta includes additional features, functionality and hardware platforms:

  • Upgraded Recordings Management provides off-site archiving, purging & filtering of all call recordings.
  • Pop-out Switchboard view enables you to monitor and manage calls and queues from a browser window on a PC or Mac.
  • Raspberry Pi 3 B+ is added to the list of supported hardware.

The Beta versions must only be installed for evaluation purposes, it is not recommended for production systems and this version is not covered by any support. Click here for more details and download links.

 

3CX Version 16 – Alpha 2 Release

 

Just as New Zealand was signing off for the Summer Holidays, 3CX released Alpha 2 for the much-anticipated version 16 – please remember this is a beta version and should only be installed for evaluation purposes and not on production systems, the Alpha releases cannot be upgraded to or restored via backup and is not covered by support. 3CX are yet to announce when version 16 will officially launch but we do believe it is imminent – there is a host of new features that we touched on in December. Key items will be the differentiation between the editions – there will be clear feature sets for Standard, Professional and Enterprise making it easier for you to ensure you sell the right solution each time. A stand out for our team is the enhanced call centre functionality. Read all about it here.

And to keep everyone hooked with the new features you can find articles here around exciting new version 16 features:

We can’t wait for the release of version 16 to use all of these enhancements – we’ll keep you updated as this evolves.

 

Save the date – Christchurch 3CX Technical Training

 

Spread the word and lock down the 1st & 2nd of April on your calendars, because 3CX is headed to Christchurch. 3CX partners from Christchurch and any other 3CX partners from around New Zealand who are willing to travel, will have the opportunity to attend Intermediate and Advanced 3CX technical training in Christchurch. The event will be run by Nicholas Paras from 3CX who is their Global Trainer. Watch this space as more details & registration links will follow. To be able to register for the events, you must hold the Basic Certification – visit this link to start the training course now.

 

Why is 3CX Maintenance so Important?

 

If you sell 3CX, it’s really important that you understand the key benefits around your customers maintenance being current – we’ve written a blog article that you will find useful. The focus of the article is more for Perpetual Customers as with Subscription Customers if their Subscription lapses it will drop to a Standard 4-SC license immediately. Customers don’t always see all of the value proposition Maintenance Renewals offer, so it’s a good time to refresh. Feel free to share this with your customers.

 

Do you have Customers with 3CX 16-SC Standard Free 1 Year Trials Expiring Soon?

 

Our team work hard to ensure you have notifications of upcoming renewals – BUT remember if any of your customers took advantage of the free Standard 16-SC license during 2018, we won’t have a record of this direct download from 3CX, nor the expiry date. Hopefully you have records of when these are occurring for your customers and if you do, please contact our sales team with the end customer name and license key to request a renewal quote. A great opportunity to check that 3CX is meeting all of their requirements.

 

Grandstream – New DECT Phones for Q1 2019

 

Grandstream’s much anticipated updated DECT family is releasing more products this quarter. We are awaiting final pricing and SKU’s along with ETA of our stock. The DP730 Handset and DP752 Base Station will release first, with a second handset DP722 due a few weeks later. We’ll update you as soon as we have the final details, but based on feedback from the Beta testing, this is a big leap forward for the technology. There is a recorded Webinar from late December 2018 here, which was hosted by Grandstream’s Marketing Manager Brian and takes a dive into some of the core functionality.

 

Soft Solutions Chargeable Professional Services

 

One of our focuses is around enabling our partners working in the VoIP space and we know for partners entering this space it can be a little daunting – but remember the end goal is to be able to meet all of your clients needs including VoIP solutions. Matt Carey our Senior Engineer has been with Soft Solutions for 7 years and has extensive knowledge of our VoIP portfolio products 3CX and Grandstream along with other hardware options such as headsets etc. Matt is available for chargeable services either on site (consider travel costs) or remotely – some ideas of how Matt has been utilized by our partners are:

  1. 3CX Troubleshooting in conjunction with the reseller partner network technician
  2. 3CX training for your customer with your Account Manager or Technician present so the end customer believes it’s an expert you’ve brought into assist – the idea is that your Account Manager or Technician will learn as part of this process and have the confidence to deliver this training in the future – simple things like blind or attended call transfers, how to make a call etc, etc.
  3. Assisting you to close the sale of a 3CX system by providing a sales overview look at that dashboard at your clients site
  4. Auditing an existing 3CX system to ensure your customer is utilizing the power of the solution to their best advantage and being as efficient as possible

Terms and conditions apply – for more information contact Matt via voip@www.sofsol.co.nz.

 

Yealink Announces New T5 Series Business Phones

 

Yealink have announced a number of new models in their T5 Business Phone Series range – you can read the press release here. We’ll have pricing and availability information in the coming weeks and we will update you as details come through. The new features and WiFi options on some models look very exciting in that business space.

 

Case Studies – We Are on the Hunt for Local Success Stories to Share

 

Our VoIP Brand Manager Megan Twentyman is on the lookout for Case Studies, Success Stories or Statements around our 3CX, Grandstream & VoIP solutions. If you have a customer reference site you think would be willing to be the subject of a local NZ Case Study please get in contact with her. We have staff available to work with the client to create a Case Study that Soft Solutions can then use in their marketing efforts around the brands. Or maybe you are the Case Study yourself as a reseller offering Managed VoIP Services. Our focus is on highlighting the benefits to customers of partners with these leading brands and the huge benefits of an IP PBX system.

 

A Reminder to Join our Soft Solutions NZ VoIP Community Group on LinkedIn

 

Our new “Soft Solutions NZ VoIP Community” LinkedIn group has been created for customers to discuss VoIP related topics and keep up to date with upcoming Soft Solutions events, VoIP updates and any other general VoIP news. Join the group here.

 

Thank you for reading.

 

The VoIP Team at Soft Solutions
Phone: 0-9-306 0450, Freephone: 0-800-733 233, E-mail: voip@www.sofsol.co.nz