In this update:

  • Successful VoIP Events in November
  • 2018 In Review and What’s Ahead for 2019
  • First Peek at 3CX version 16 – Alpha Release
  • Grandstream – New DECT Phones for 2019
  • New VoIP Technical Support Ticketing System + Key Contact E-mail Addresses
  • VoIP Blog Articles
  • Grandstream & Yealink Firmware Updates
  • Soft Solutions Holiday Hours
  • Case Studies – We Want Local Success Stories to Share
  • A Reminder to Join our Soft Solutions NZ VoIP Community Group on LinkedIn
Successful VoIP Events in November


It was great to have 3CX back in the country during November to deliver their Intermediate & Advanced Technical Training in Auckland – we are awaiting dates but the team will be back late February or early March to deliver training again in Auckland and in Christchurch. To tie in with having 3CX here, Soft Solutions ran a Technology Update Breakfast on Friday 9th November which was well attended with around 50 partners joining us to hear news around key brands and a well-received presentation around 3CX. We then took our Technology Update to Christchurch on the 20th with a lunch update around our key VoIP solutions which again was very well attended.


2018 In Review and What’s Ahead for 2019


2018 has been a busy year for the VoIP Team – 3CX have visited the country twice for technical training, we’ve been out around the country with VoIP and Technology Updates for partners which have been very well attended. New partners have begun embracing the VoIP sales opportunity, existing partners have seen great growth and we have more 3CX Silver, Gold & Platinum partners than ever before and our own Soft Solutions team has expanded significantly during 2018. In 2019 we plan to continue empowering our partners around VoIP Solutions, we’ll be visiting you our key partners in the regions and main centres with more in-depth events, technical training and opportunities for engagement. Thank you for a very successful 2018 and we look forward to bigger and better things again in 2019.


First Peek at 3CX version 16 – Alpha Release


3CX have released the much anticipated version 16 to Alpha phase – please note this is pre-beta and must only be installed for evaluation purposes and not on production systems – it cannot be upgraded to or restored via backup on Beta or Release versions and is not covered by support. 3CX have yet to announce when the Beta and Go Live versions will launch but it is an exciting step forward with a significant number of new features and improvements to show customers what is coming soon. One of the standout features for our team are the enhanced queue options for skill-based routing of calls to agent groups – this is a feature we are constantly asked for so it is great to see the development on this, another key move is enhanced Office 365 integration. You can read more about the Alpha Release and access it via the 3CX website here.


Grandstream – New DECT Phones for 2019


Grandstream are about to move their new DECT technology into Beta phase – we’ve been lucky to have a sneak-peak of the pre-beta version and we are very impressed with the new technology. There will be two new phones and a new base station currently scheduled for a late January release but of course this all depends on Beta feedback. Great new technology coming in 2019 so watch this space.


New VoIP Technical Support Ticketing System + Key Contact E-mail Addresses


We are always looking to improve communication with our partners and our team have been busy creating a new VoIP Technical Support Ticketing System to ensure that we are efficiently managing and resolving support incidents. If you have a technical enquiry around 3CX, Grandstream, CounterPath, Yealink or more please e-mail it to For any general enquiries, sales information, product information, how do I do something type enquiries please continue to send to – if ever in doubt, use and if it’s a Support Query we’ll ensure it gets into the ticketing system for action.


VoIP Blog Articles


Don’t forget to visit our Soft Solutions Blog – during November we published a 3CX article around their new selling tools, a Grandstream WiFi article around their WiFi technologies and how they integrate together. All of our previous VoIP Updates also live within our Blog so you can stay up-to-date with all the VoIP technologies.


Grandstream & Yealink Firmware Updates


Don’t forget to continually check for the latest firmware updates … both Grandstream and Yealink have released a number of new updates during November.


Soft Solutions Holiday Hours


Our team will be taking a break to re-charge the batteries with our office closing at the end of day on Friday 21st December and re-opening on Monday 7th January 2019. We’d like to wish all of you and your families a safe, happy and relaxing holiday and we look forward to working with you in 2019.


Case Studies – We Want Local Success Stories to Share


Our VoIP Brand Manager Megan Twentyman is on the lookout for Case Studies/Success Stories or Statements around our 3CX, Grandstream and VoIP solutions. If you have a customer reference site you think would be willing to be the subject of a local NZ Case Study please get in contact with her. We have staff available to work with the client to create a Case Study that Soft Solutions can then use in their marketing efforts around the brands. Or maybe you are the Case Study yourself as a reseller offering Managed VoIP Services – our focus is on highlighting the benefits to customers of partner with these leading brands and the huge benefits of an IP PBX system.


A Reminder to Join our Soft Solutions NZ VoIP Community Group on LinkedIn


Our new “Soft Solutions NZ VoIP Community” LinkedIn group has been created for customers to discuss VoIP related topics and keep up to date with upcoming Soft Solutions events, VoIP updates and any other general VoIP news. Join the group here.


Thank you for reading.


The VoIP Team at Soft Solutions Phone: 0-9-306 0450, Freephone: 0-800-733 233, E-mail:


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