In this update:

  • 3CX Technical Training – Almost Fully Booked
  • Soft Solutions Technology Update Breakfast – Auckland Friday 9th November
  • Grandstream launches WP820 WiFi Portable Phone
  • 3CX 15.5 – Service Pack 6 & SSL Certificate Changes
  • Soft Solutions VoIP Team has Expanded + VoIP Technical Support
  • 3CX Partner Portal
  • Soft Solutions Refreshed Website
  • Case Studies
  • Reminder to Join our Soft Solutions NZ VoIP Community Group on LinkedIn
3CX Technical Training – Almost Fully Booked


As always the 3CX Technical Training is filling up fast – if you want to reserve a spot, please don’t delay in making your booking as only a few spots remain for each day. Those booking must have their 3CX Basic Certification and then book for Intermediate on Thursday 8th November and Advanced on Friday 9th November.


Soft Solutions Technology Update Breakfast – Auckland Friday 9th November


If you haven’t yet seen the invite, Soft Solutions is hosting a Technology Update Breakfast on Friday 9th November timed to be finished just prior to the 3CX Advanced Certification Course starts. With a buffet breakfast and the opportunity to avoid traffic come and hear from our in-house SolarWinds guru Arsh, followed by Karl Thompson from StorageCraft and then an update from Yilmaz Kabaran 3CX’s Partner Channel Manager. The event will kick off at 7am with registration, coffee & breakfast and move into the product updates with time at the end for a Q&A panel and networking opportunities. The event will be held at the Grand Millennium to make it possible for those also attending the 3CX Technical Training to do both events. To register please follow this link – places are limited so don’t hesitate to get your registration in.


Grandstream launches WP820 WiFi Portable Phone


During September Grandstream launched their much anticipated WP820 WiFi Portable Phone – no requirement for a base station or repeater allowing true flexibility for staff to move through large spaces across multiple WiFi Access Points seamlessly. Featuring a 7.5 hour talk time & 150 hour standby rechargeable 1500mAh battery, it also comes equipped with integrated dual-band 802.11a/b/g/n WiFi support, advanced antenna design and roaming support, and integrated Bluetooth for pairing with headsets and mobile devices. These are available now – contact our Sales Team today for more information.


3CX 15.5 – Service Pack 6 & SSL Certificate Changes


You will have seen our specific 3CX e-mails throughout September around the release of 3CX’s Service Pack 6 for version 15.5 – to check out the great updates available in Service Pack 6 please visit the 3CX Blog. The other big news item was around the changes that Google has made to their SSL Certifications and how that affects 3CX customers on older versions of the software. You will find the specific e-mail on our Soft Solutions Blog.


Soft Solutions VoIP Team has Expanded + VoIP Technical Support


Back in September Matt Carey our Senior Engineer who heads up our Technical Area was joined by Gerard Verhaart to assist in the Tech Support area. Gerard has got up to speed on all things 3CX and VoIP very quickly and has an excellent background in support – he works with the vendor support teams around the brands we represent. To access free technical support for 3CX you must be a Bronze Partner or higher – the support is logged from within your 3CX Partner Portal. If you are an Affiliate Partner Soft Solutions can assist you with first level support or if the level of support required exceeds this you can purchase a support ticket within your 3CX Partner Portal. For Grandstream support this can be accessed via your Grandstream Partner Connect login or again you can reach out to our Technical Team for guidance on how best to address your issue faced. If you have a VoIP query please e-mail us at and our team will work out the best way to assist you or direct you to the right teams to get that resolved.


3CX Partner Portal


3CX have made some significant changes to their Partner Portal with a number of tasks becoming more automated – such as associating staff with your organization, ensuring that all staff have their own login to the 3CX Partner Portal vs the old shared login information and the ability to specify what staff can and can’t access in the portal – for more information read the full details on our blog here.


Soft Solutions Refreshed Website


We’ve recently launched a fresh new look to our website – check out or skip straight to our VoIP Landing Page – we’re pretty happy with the overview information provided but welcome any and all feedback from our reseller partners. Our aim is to capture more leads to pass to you our partners but don’t fear our backend reseller portal still exists and is accessed from the main page so you can get pricing, product information etc directly.


Case Studies


Our VoIP Brand Manager, Megan Twentyman, is on the look out for Case Studies/Success Stories or Statements around our 3CX, Grandstream and VoIP solutions. If you have a customer reference site you think would be willing to be the subject of a local NZ Case Study please get in contact with her. We have staff available to work with the client to create a Case Study that Soft Solutions can then use in their marketing efforts around the brands. Or maybe you are the Case Study yourself as a reseller offering Managed VoIP Services – our focus is on highlighting the benefits to customers of partner with these leading brands and the huge benefits of an IP PBX system.


Reminder to Join our Soft Solutions NZ VoIP Community Group on LinkedIn


Our new “Soft Solutions NZ VoIP Community” LinkedIn group has been created for customers to discuss VoIP related topics and keep up to date with upcoming Soft Solutions events, VoIP updates and any other general VoIP news. Join the group here.


Thanks for reading.


If you have any further queries around VoIP, please contact our VoIP team at




The VoIP Team at Soft Solutions
Phone: 0-9-306 0450, Freephone: 0-800-733 233, E-mail: