Your technicians are busy. Securely storing, recalling and updating clients’ passwords shouldn’t slow them down. When your staff changes, how do you also revoke access to these critical systems? Furthermore, as a MSP you’ll hold passwords to multiple clients’ systems. A hacker only needs to successfully attack you, to compromise several companies.
It’s a headache.
Luckily, these issues drove the development of SolarWinds’ Passportal + Documentation Manager. This encrypted credential management tool was purpose-built for MSPs. It offers credential injection, reporting, auditing, password change automation, and privileged client documentation access. It streamlines a technician’s day by placing essential documentation at their fingertips. This helps standardise service delivery and expedite issue resolution.
Passportal follows best-practice password management by:
Grant access quickly when a new technician joins. And instantly revoke access, when a technician leaves.
Simplify the documentation process by following MSP-proven standards on what to document, and how. Capture and share knowledge throughout your team by using prebuilt, MSP-centric templates.
If needed, you can demonstrate compliance around password creation / usage / storage. Passportal lets you manage workflows, track changes, enforce strong passwords, and set password expiry. Report audit-level proof points to help meet compliance requirements. You can also monitor credential usage, to easily identify what happened (and when) in terms of access. Measure and enforce password complexity, to boost cyber hygiene.
Incident resolution times are also reduced by various means. New credentials are automatically added into the vault, to help ensure all authorised technicians have access when needed. This eliminates copy-and-paste errors, time wasted searching for updated credentials or dealing with account lockouts.
Everything your technicians need to provide service is just a click away. You can link passwords, documents, kb articles, certificates, serial numbers and more. This helps you deliver a consistent service to your entire client base, regardless of technician turnover.
Passportal is currently free to use until 15 December 2019. Curious to learn more?
Will Lai – Brand & Marketing Manager Direct: 09 555 4823, Mobile: 027 512 4288, Email: will@sofsol.co.nz
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