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Home / ServiceDesk Plus

ManageEngine NZ Newsletter – December 2020

by sofsol | Dec 9, 2020 | Blog, Enterprise Solutions, ManageEngine

Can’t read or see images?  View this email in a browser How to overcome IT project management issues If you’re a project manager (PM), you’ll know that IT projects can get complex, quick. Many large IT projects involve various people / technologies /...

ManageEngine NZ Newsletter – November 2020

by sofsol | Nov 17, 2020 | Blog, Enterprise Solutions, ManageEngine

Can’t read or see images?  View this email in a browser Whether staff are remote or not, is your IT ready? During this global pandemic, organisations modified their systems to accommodate working from home. While remote work challenges were addressed,...

Take a digital transformation journey, with ManageEngine solutions

by Soft Solutions | Nov 16, 2020 | Blog, Enterprise Solutions, ManageEngine

ManageEngine was a sponsor at Wellington’s Government Digital Transformation summit. What an event! It was a fantastic opportunity to meet our many customers / product champions, in the government sector. We also showcased how we’ve consulted on digital...

The art of Change Management

by Soft Solutions | Sep 8, 2020 | Blog, Enterprise Solutions, ManageEngine

I’ve recently noticed a trend where many ServiceDesk Plus customers have started trialling various ITIL-based modules that were not originally part of their deployment. Change Management is on the top of the list. In order to understand why Change Management is...

ManageEngine NZ Newsletter – August 2020

by sofsol | Aug 11, 2020 | Blog, Enterprise Solutions, ManageEngine

Can’t read or see images?  View this email in a browser New solution: FileAnalysis for storage insights! Is this the answer to your data storage woes? Want the ability to quickly identify file security vulnerabilities, limit data growth and de-duplicate files?...

How to ensure endpoints are secure, regardless of their location

by Soft Solutions | Jul 31, 2020 | Blog, Enterprise Solutions, ManageEngine

During the first half of 2020, office workers across New Zealand rallied together to fight the unseen enemy. Along the way, Kiwis proved that they can be as productive working on the couch, as in the office. Fast forward to Q3 2020 in post-lockdown New Zealand. Remote...

ManageEngine NZ Newsletter – July 2020

by sofsol | Jul 15, 2020 | Blog, Enterprise Solutions, ManageEngine

Can’t read or see images?  View this email in a browser Are you ready to tackle cyber-attacks? Do you know how to build a strong security operations centre (SOC)? Do you know how a SOC can spot, mitigate and triage security threats? Every 39 seconds someone gets...

How IT Service Management lowers operating costs in a post-COVID world

by Soft Solutions | Jul 1, 2020 | Blog, Enterprise Solutions, ManageEngine

As New Zealand companies get into the swing of the new ‘normal’, cost optimisation remains high on every executive’s priority list. One solution is the concept of Enterprise Service Management (ESM) –applying IT Service Management (ITSM) concepts to other departments...

Get more from your ServiceDesk instance.

by sofsol | May 21, 2020 | Blog, Enterprise Solutions, ManageEngine

Integrate other solutions, for better IT automation and ticketing control. Thanks for using ServiceDesk Plus. You may not know of three integrations available, to boost its functionality. For a limited time, not only can you get extended trials of these new solutions...

ServiceDesk Plus Infographic

by Soft Solutions | Dec 6, 2019 | Blog, Enterprise Solutions, ManageEngine

ManageEngine ServiceDesk Plus – A Journey of simplicity, change, choice and affordability Below is the full infographic:

Vendor Watch – Simplify ticketing using Enterprise Service Management (ESM)

by Soft Solutions | Oct 22, 2019 | Blog, Enterprise Solutions, ManageEngine

IT departments moved away from shared mailboxes years ago, because it was a painful and inefficient way of handling requests. While implementing an IT helpdesk (ticketing) solution worked for IT, other lines of business still struggle with this daily.   The...

Request Life Cycle feature in ServiceDesk Plus

by sofsol | Apr 1, 2019 | Blog, Enterprise Solutions, ManageEngine

  ITSM ServiceDesk Plus Request Life Cycle can be used in organisations to: Guide technicians at each step. Restrict access to a group or an individual. Request information only when it’s required. Provide contextual notifications. Abort ticket processing....
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