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Home / ServiceDesk Plus

New asset life cycle feature

by Soft Solutions | Jun 29, 2022 | Enterprise Solutions, Latest News, ManageEngine

Are your organisation’s assets spread haphazardly? You can now track the entire life cycle of assets on an easy, drag-and-drop canvas. The new asset life cycle feature is now available in ServiceDesk Plus Cloud. Define the end-to-end life cycle of assets, in...

ManageEngine NZ Newsletter – January 2022

by Soft Solutions | Feb 28, 2022 | Latest News, ManageEngine

Summer highlights from our ManageEngine NZ team We hope you had a great, fun and relaxing summer holiday too. Our ManageEngine NZ team shares their highlights below… Andre had a New Year’s getaway in Cambridge, enjoying every moment with friends and...

ServiceDesk Plus Cloud US Data Center Maintenance

by Soft Solutions | Dec 16, 2021 | Enterprise Solutions, Latest News, ManageEngine

ManageEngine have planned an annual infrastructure maintenance on their primary Data Center in the USA on 25th December, 2021, between 06.30PM and 09.30PM PST (03:30PM NZT and 6:30PM NZT), and on 1st January, 2022, between 06.30PM and 09.30PM PST (03:30PM NZT and...

Independent study finds results with ServiceDesk Plus

by Soft Solutions | Nov 30, 2021 | Enterprise Solutions, Latest News, ManageEngine

ManageEngine commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study to examine the potential ROI of Service Desk Plus. The independent study concluded that organisations can achieve benefits up to a net present value of $2.08 million, with a...

How a UEM Remote Access Plus add-on enhances your ServiceDesk Plus solution

by Soft Solutions | Nov 30, 2021 | Enterprise Solutions, Latest News, ManageEngine

In the latest build of ServiceDesk Plus, the asset inventory agent is now replaced with a unified agent from its fellow ManageEngine solution, Desktop Central. With ServiceDesk Plus, inventory is now managed via the Desktop Central agent for asset warranty information...

ManageEngine NZ Newsletter – November 2021

by Soft Solutions | Nov 30, 2021 | Enterprise Solutions, Latest News, ManageEngine

You’re invited. Get a glimpse of what’s ahead, with Rajesh Ganesan (VP of Product Management) over a fireside chat. Kevin Rowland, CIO of Fliway Transport, also shares his learnings on how to best leverage ManageEngine’s product set. Finally,...

Vendor Watch – Launching a modern self-service BI / analytics platform

by Soft Solutions | Aug 25, 2021 | Enterprise Solutions, Latest News, ManageEngine

Fuel your IT growth strategy with AI-driven analytics. According to ManageEngine’s blog and its 2021 Digital Readiness Survey, over 75% of organisations have increased their use of business analytics to improve decision making. However, IT service desks and IT...

Introducing visual change workflow builder

by Soft Solutions | Jun 28, 2021 | Enterprise Solutions, Latest News, ManageEngine

ManageEngine’s latest version of ServiceDesk Plus includes a new visual change workflow builder. It allows IT teams to build complex change workflows easily. It includes all necessary customisations and automations, to remove process gaps within your organisation’s...

ManageEngine NZ Newsletter – June 2021

by Soft Solutions | Jun 23, 2021 | Enterprise Solutions, Latest News, ManageEngine

Ready for more advanced analytics, to get a holistic view of your IT operations? ManageEngine’s Analytics Plus connects to IT apps, imports data from databases, and gives insights into all facets of your IT. Save time by finding the right insights needed. Join...

ManageEngine May Newsletter

by Soft Solutions | May 18, 2021 | Enterprise Solutions, Latest News, ManageEngine

When it comes to ManageEngine, many people think it’s only an IT Service Management tool. However it also specialises in IT Operations Management, AD Management, and Security. These solutions not only tightly integrate with each other, but also with other third...

ManageEngine receives new PinkVERIFY ITIL 4 certification

by Soft Solutions | Apr 28, 2021 | Enterprise Solutions, Latest News, ManageEngine

Pink Elephant’s PinkVERIFY ITIL 4 certification has been the industry gold standard for decades. It has been a valuable tool to help many organisations choose the right ITSM tool for their needs. The PinkVERIFY certification process starts with vendors filling out an...

Maximise your ManageEngine ServiceDesk Plus instance

by Soft Solutions | Apr 21, 2021 | Enterprise Solutions, Latest News, ManageEngine

Upskill at this 2-day instructor-led training event Join Kris S (ManageEngine NZ), as he shows you how to fully utilise ManageEngine’s ServiceDesk Plus. Learn about the latest features, tips and tricks – so you can get the most from this solution. This...
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