We tend to take things that are complex in nature and simplify them, or just abbreviate them. But there are sometimes when we need to break down our abbreviations, so we can properly understand them,

Have you heard of PSA (Professional Services Automation), ITSM (information technology service management) and ESM (enterprise service management)?

For those who are not fully across what these three-letter acronyms mean, have a read of this blog post from one of N-able’s Head Nerds.

As you develop your technology stack, you’ll no doubt come across these terms.