maximise servicedesk

Upskill at this 2-day instructor-led training event

Join Kris S (ManageEngine NZ), as he shows you how to fully utilise ManageEngine‘s ServiceDesk Plus. Learn about the latest features, tips and tricks – so you can get the most from this solution. This classroom training occurs over 2 days. There’s opportunity to also ask your toughest questions, to maximise the value from attending.

At the end of the training course, you will be able to:
  • Manage and maintain your ManageEngine ServiceDesk Plus application server
  • Set up Incident, Services Catalogues and Problem management
  • Define Change Management and customise workflows
  • Discover and manage assets effectively
  • Enable a self-service and knowledge management portal
  • Manage Software and Hardware inventory
  • Handle Purchase and Contract management
  • Utilise reports and setup up custom reports, alerts and dashboards
Who should attend?
  • Managers looking to optimise Enterprise Service Management and Support Operations
  • Help Desk Administrators responsible for managing service levels, by efficiently managing requests and IT Support Staff
  • Customer Support/Helpdesk/ServiceDesk Staff, Business Analysts and system administrators
Day 1 topics covered:
  • Introduction to ServiceDesk Plus
  • Typical Helpdesk Workflows – Request Life Cycle
  • Self Service Portal
  • Service Catalogue
  • Incident Management
  • Problem Management
  • Knowledge Management
Day 2 topics covered:
  • Change Management – Updates on Release Management
  • Project Management
  • IT Asset Management – Hardware and Software Inventory
  • CMDB
  • Purchase Management & Contract Management
  • Reports
  • Survey: Define survey and satisfaction levels
  • General Settings – Admin and Maintenance with Integrations

Each day kicks off with a morning session, from 9am to 12pm. Lunch is then supplied. The afternoon session follows, from 1pm to 5pm.

This comprehensive 2-day training course is only $849 per person. The trainer Kris S, typically charges out at $5000 for 2 days’ of on-site services. It’s a rare opportunity to access this level of in-depth expertise.

For further course details, email the instructor directly: Otherwise fill out the form in the link below, and we will be in touch for next steps.

(Note: either classroom training day is also available separately, at $499 per person)

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