|Uninterrupted holiday time is something many IT professionals find hard to obtain. Hardware, software and users all seem to have an innate psychic ability to ascertain exactly when those responsible for networks are trying to enjoy some time away from the office. As a result, anyone who has been in the IT industry for any length of time will have experienced the frustration of being called away from the dinner table, the beach, or general leisure time. To a certain extent, it is the curse of the IT professional to accept these interruptions as part of the job. Inevitably in the early stages of an MSP business (until your team has grown to include an array of skilled staff), you may simply have to accept that you will sometimes have to break off from what you are doing to firefight an unexpected issue. Have you heard of MAX RMM?|
There is plenty you can do, however, to minimise these unwelcome disturbances, and the first thing you should consider is implementing an effective Remote Monitoring and Management (RMM) system, such as MAX RMM (RemoteManagement).
Implementing a tool like MAX RemoteManagement across all your client sites is all about being as proactive as possible, in order to effectively maintain customer systems. You want all possible system information at your fingertips, along with the ability to tweak and fix issues from a distance.
Selecting a good RMM solution and implementing it across your client base allows you to do all of the following things:
1. Set up Alerts
Configure alerts that email you or send a text (SMS) message when certain issues occur on the networks you are monitoring.
2. Assign Tasks (If you have staff members)
Use your knowledge of your client systems to deploy your staff effectively while you are away. Even if you have to make peace with receiving the occasional alert, being able to quickly assign tasks to your team is less of an interruption than having to grab a laptop and solve the problem yourself.
3. An all-in-one dashboard
Gain an all-in-one dashboard view of the status of your clients’ systems. This can allow you to start each of your days off with a clear head, with reassurance that nothing bad is waiting around the corner to spoil your arrangements.
4. Remote Access
Gain quick and reliable remote access to systems when problems occur that require your personal attention. You can do this through a feature of MAX RMM (RemoteManagement) called Take Control. Take Control utilises TeamViewer, which will allow you to access your clients’ systems, no matter where you are.
It’s not wrong to be selfish about protecting your personal time when you run an IT business. If you’re not given the chance to rest and recharge, you will lose your drive and motivation and your clients and internal team will suffer. Perhaps you can’t expect to escape from your business completely, even if you have escaped the country – but with a good RMM system, you can at least boost your chances of some quiet, stress-free days.
If you have any questions about MAXfocus RemoteManagement, please contact the SolarWinds MSP team today.