The Gartner Magic Quadrant 2020 for IT service management (ITSM) tools, profiles only the top vendors in the enterprise ITSM tool market.

This helps infrastructure and operations leaders align vendors, against their current / future IT roadmaps. This year, ManageEngine is one of a handful to be recognised in the report.

The recognition stems from the flagship IT service management software, ServiceDesk Plus.

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2020 Gartner