SolarWinds MSP recently surveyed 500 MSPs in Europe, North America, Australia and New Zealand.
In this global survey, majority of MSPs have survived the crisis comparatively unscathed. Most MSPs were able to retain all employees (80%), and also provide their customers with more than just technical support – during the difficult lock-down phase.
One in four granted payment deferrals and temporary discounts, or adapted services to shrinking customer budgets (19%). Almost two thirds were able to refrain from price increases (65%).
The surveyed companies expect the greatest growth potential to come from security services (51%) and cloud services (47%). Companies will continue to adopt new ways of working (such as distributed working) in the long term.
For the full report (global survey), view it here.