by Soft Solutions | Dec 10, 2019 | 3CX, Blog, VoIP
3CX has just released v16 Update 4 Beta. This is hot on the heels of the Alpha release, a couple of weeks ago. Along with bug fixes they have included new functionality around backup protocols and the web client. The 3CX web client now has a plugin available for users... by Soft Solutions | Dec 6, 2019 | Blog
ManageEngine ServiceDesk Plus – A Journey of simplicity, change, choice and affordability Below is the full infographic: by Soft Solutions | Dec 4, 2019 | Blog, Managed Services, SolarWinds MSP
Backup for Office 365 gets a price cut SolarWinds aims to provide complete data protection for Microsoft Office 365 and they have now added SharePoint support on top of the Exchange and OneDrive options already available. Even better, from this month you will... by Soft Solutions | Nov 29, 2019 | Blog
With the holiday season rapidly approaching, use 3CX to re-route calls (call flows) and better manage caller expectations. 3CX breaks calls into three time windows: global office hours, specific office hours and holiday days. The Intermediate training covers off how... by Soft Solutions | Nov 26, 2019 | 3CX, Blog, VoIP
I’ve found during 3CX training sessions, that our partners get fantastic value in attending. They can ask more in-depth questions and discuss upcoming deployments. A common theme this year has been around remote deployment and “hub and spoke” configurations. This is... by Soft Solutions | Nov 25, 2019 | Blog, Security Solutions, Trend Micro
You may not have heard the term but you would have definitely come across these emails before. CERT NZ defines Business Email Compromise (BEC) as when an attacker gets access to an employee’s email account without their permission to carry out a range of attacks or... by Soft Solutions | Nov 19, 2019 | Blog, More Solutions, Security Solutions
SSL is often a pain for the ordering team at any IT reseller, meaning many of you are very happy that Soft Solutions has expertise in cutting through the confusion for you. Until 31st December, one of the biggest SSL brands, DigiCert, is offering a discount that is... by Soft Solutions | Oct 31, 2019 | 3CX, Blog, Grandstream, VoIP
During 3CX training events for the Basic, Intermediate and Advanced certifications, I cover off how to provision phones locally, via STUN and using a session border controller (SBC). The key way this works is 3CX generates a configuration file for the phone with the... by Soft Solutions | Oct 30, 2019 | 3CX, Blog, Grandstream, VoIP, VoIP Update
In this update: 3CX version 16 – update 3 is live 3CX’s exciting product roadmap 3CX CFD (Call Flow Designer) updated Soft Solutions webinar series recap Grandstream GRP carrier-grade range 3CX Partner Programme Blog articles Case studies – local... by Soft Solutions | Oct 23, 2019 | Blog, Managed Services, SolarWinds MSP
Join RMM’s Technical Training Day Develop your SolarWinds RMM skills, at this upcoming Technical Training Day. The content is aimed at technicians with beginner-intermediate level RMM skills. You’ll learn how to use various tools and get industry best-practice... by Soft Solutions | Oct 22, 2019 | 3CX, Blog, VoIP
When it comes to telephony (or VoIP), there have traditionally been 2 types of organisations I have come across. You have old school outfits that have been laying cabling and wiring analogue systems since the dawn of time and are used to crawling through small dusty... by Soft Solutions | Oct 22, 2019 | Blog, Enterprise Solutions, ManageEngine
IT departments moved away from shared mailboxes years ago, because it was a painful and inefficient way of handling requests. While implementing an IT helpdesk (ticketing) solution worked for IT, other lines of business still struggle with this daily. The...